hissing steam...

Now is the time to sound like an old grump (apologies....)
I remember a time when one (a patient, not a customer) went to the doctors when one was ill. You just turned up and waited, in the Waiting Room and if there were fifteen people already sitting in the faux Chippendale dining chairs, well you found a perch against the wall or went home and either came back next day or recovered. Patient sat opposite doctor, they talked, inspected and then parted, patient faithfully clutching a flimsy script en route to the chemist.
Any kind of socialising was only acceptable if initiated by a doctor who had known ones grandparents.
No receptionists, practise managers, nurses. I don't even remember seeing the secretary, whose main function was, I think, to write letters to various consultants.
Now one is invited for yearly check-ups and is checked-up upon if one fails to make an appointment.
Then the appointment itself. No just turning up at the surgery, one has to follow guidelines as to when one should telephone and then it will be a day - or two-  before one sees the doctor (or nurse). After the main reason for going has been dealt with, there will be a quick scan of a computer screen followed by - "Oh, can I just ask you...?" Or "I don't have (this detail) on your record...?" and the unwary will find another ten minutes of Life has just slipped by.
The NHS is a wonderful thing and has always been there and effective whenever me and mine have needed it. But it is forever in the news, lamenting the stress it is under, the cost to the taxpayer, how few doctors/nurses/health professionals there are.
And yet so much time seems to be spent in filling out questionnaires. We are all (mostly) living longer and perhaps ticking all those boxes plays its part in this, but it does irritate me when I am part of a queue waiting to have my blood pressure checked, only to realise the delay is because an enthusiastic white coat is checking through the forms on a computer screen. As my parent would have said, it makes my blood boil!
Now, where did I put those pills?